Shipping policy

This Shipping Policy explains how Purromp processes, ships, and delivers orders. It applies to all orders placed through our store.

Order Processing

All orders are processed and dispatched within 3 business days after payment is received. Orders placed on weekends or public holidays begin processing on the next business day. If we expect a significant delay in dispatch, we will contact you by email.

Shipping Rates & Delivery Estimates

Destination	Flat Rate	Free Shipping Over	Estimated Delivery
United States	$10.00 USD	$40.00 USD	7–12 business days
United Kingdom	£8.00 GBP	£30.00 GBP	6–8 business days
Australia	A$14.00 AUD	A$50.00 AUD	7–15 business days
Canada	C$14.00 CAD	C$55.00 CAD	6–15 business days
Singapore	S$7.00 SGD	S$50.00 SGD	3–10 business days
Rest of World	$10.00 USD	$40.00 USD	7–15 business days

Delivery estimates are counted in business days from the date of dispatch, and exclude weekends, public holidays, and time spent in customs. Shipping rates and free-shipping thresholds are applied automatically at checkout based on your delivery country.

Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number. Tracking information can take up to 48 hours to become active after the parcel is handed to the carrier, and some carriers do not update tracking while a parcel is clearing customs. This is normal and not a sign that your order is lost.

Delays Beyond Our Control

Delivery estimates are provided by our carriers and are not guaranteed. Severe weather, customs inspections, postal strikes, carrier backlogs, and peak holiday volumes can all extend transit times. If your order has not arrived within 5 business days of the end of its estimated window, please contact us and we will open an investigation with the carrier.

Lost or Damaged Parcels

Damaged in transit: keep the packaging and all contents, take photographs, and contact us within 7 days of delivery.
Marked delivered but not received: check with neighbours and your local postal office first, then contact us within 14 days and we will open a claim with the carrier.
Incorrect address: please double-check your shipping address at checkout. We are unable to redirect a parcel once it has been dispatched, and orders returned to us as undeliverable may be subject to a reshipping fee.